Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Tunbridge Wells | GPhC No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Tunbridge Wells is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Tunbridge Wells and across the UK. We act as the Data Controller for all personal information collected through our services.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and relevant clinical data provided during consultations
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected when you visit our website
• Communications: Correspondence submitted via contact forms, email, or telephone

How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and provide clinical consultations
• Dispense and deliver medications safely, with delivery within 1 working day once approved by our pharmacist
• Maintain accurate patient records as required by pharmacy regulations
• Process payments for products and services
• Communicate with you regarding your treatment, orders, and queries
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Improve our website and services based on usage patterns

The legal bases we rely on include your consent, performance of a contract, compliance with a legal obligation, and the processing of special category health data for the purposes of providing healthcare.

Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Third Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare providers: With other clinicians or healthcare professionals involved in your care, where necessary
• Delivery partners: Limited information required to fulfil and dispatch your order within 1 working day of pharmacist approval
• Payment processors: Securely with our payment provider to process transactions
• Regulatory bodies: With the GPhC, NHS, or other authorities where we are legally required to do so
• IT service providers: Who support our systems and are bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK GDPR requirements.

Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Other personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, please contact us directly using the details below. We aim to respond to all data-related enquiries within 48 hours.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us:

Pharmacy Weight Loss Tunbridge Wells
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.

This policy is reviewed regularly and was last updated in July 2026. We reserve the right to update this policy from time to time. Any significant changes will be communicated to you directly.